Good questions deserve clear answers.
Everything you need to know about the platform, onboarding, integrations and support.
What is SOLX-AI?+
SOLX-AI is an all-in-one customer communication and growth platform that combines AI phone answering, CRM, messaging, booking, websites and automation.
Will the AI sound natural?+
Yes. We configure a professional voice, tone and conversation style around your business so calls feel clear, helpful and on-brand.
Can it answer calls after hours?+
Absolutely. Your AI receptionist can answer 24/7, including weekends and public holidays.
Can I keep my existing phone number?+
In most cases, yes. Calls can be forwarded or your number can be ported as part of setup.
Can it transfer calls to my team?+
Yes. Calls can be routed based on department, urgency, caller intent or your custom rules.
Does it book appointments?+
Yes. It can check availability, book into connected calendars and send confirmations and reminders.
Which messaging channels are supported?+
SOLX-AI can bring SMS, email, web chat, WhatsApp and major social channels into one inbox, subject to your plan and channel availability.
Can I import my current contacts?+
Yes. We help clean and import contacts from common CRMs and spreadsheets.
Does it work with Google Calendar?+
Yes. Google Calendar and Outlook calendar connections are supported.
Can you build our website too?+
Yes. We design fast, responsive, SEO-ready websites and focused landing pages.
Is business email included?+
Business email is available on selected plans or as an add-on, with custom domain addresses and spam protection.
Can I automate follow-ups?+
Yes. Create email and SMS sequences triggered by calls, forms, bookings, pipeline stages and more.
Is call recording available?+
Yes, where legally permitted. We help configure consent notices and retention settings appropriate for your region.
Can multiple locations use one account?+
Yes. Growth and Enterprise plans support location-level access, reporting and routing.
How long does setup take?+
Most businesses can go live in two to four weeks, depending on integrations, content and workflow complexity.
Do I need technical skills?+
No. We handle setup and provide practical training so your team can confidently use the platform.
Can SOLX-AI take payments?+
Payment links, invoices and selected payment workflows can be configured through supported integrations.
What support do you provide?+
You receive guided onboarding, practical training and ongoing local support based on your plan.
Is my customer data secure?+
We apply role-based access, secure hosting and sensible data-handling practices. Detailed controls depend on your configuration.
Can I change plans later?+
Yes. You can upgrade as your team, conversation volume or automation needs grow.
Do you offer a free trial?+
We begin with a free consultation and tailored demo, then recommend the best-fit pilot or plan.